Frequently Asked Questions (FAQ)
Welcome to our Frequently Asked Questions section, where you’ll find answers to common inquiries about using the Detroit Windsor Tunnel. As the world’s only underwater international vehicle border crossing, we’re committed to making your journey between Detroit and Windsor as smooth as possible. Below you’ll find important information about toll rates, payment methods, vehicle requirements, and operational procedures. Whether you’re a first-time user or regular commuter, these FAQs will help you plan your crossing efficiently.
TOLL & PAYMENT
Our toll rates vary based on vehicle type and direction of travel. View our complete toll rate schedule. Remember, Detroit-side payments must be in USD, and Windsor-side payments in CAD.
The Detroit Windsor Tunnel is a cashless facility. We accept: • All major credit cards • Debit cards • Nexpress® accounts • DWT Mobile App payments (US funds only) Note: All lanes are unattended.
Currently, we only accept our proprietary Nexpress® program and direct payment methods. E-ZPass and other regional toll programs are not accepted.
ACCOUNTS & PROGRAMS
Anyone can open an account in either USD or CAD. There are no residency requirements. Sign up online [Link] or visit our customer service center.
No, these are separate programs that operate independently. You'll need to choose which payment method works best for your travel needs.
No, we never communicate via text message about toll payments. We do not use video tolling. If you receive such a message, it is fraudulent.
VEHICLE RESTRICTIONS & REQUIREMENTS
U.S. Customs and Border Protection [Phone Number] [Website URL]
Canada Border Services Agency [Phone Number] [Website URL]
For additional border crossing information or questions about documentation requirements, please visit the official websites of U.S. Customs and Border Protection or the Canada Border Services Agency.
Remember: Requirements and regulations may change. Always check the latest requirements before traveling.
The following vehicles are NOT permitted: • Motorcycles • Scooters • Bicycles • Pedestrians
Vehicle Requirements: • Maximum height: 12'8" (3.8 meters) • Maximum width: 8'6" (2.6 meters) • 30° curve in pillar section
The tunnel accommodates: • "A" Trains • "B" Trains • 45', 48', 5 and 6 axle flatbeds with lift axles • 45' and 48' trailers with 2 and 4 axle sliders
OPERATIONS & ACCESS
The Detroit Windsor Tunnel operates 24/7, 365 days per year, except for scheduled maintenance periods.
Yes, we maintain operations during major events like the NFL Draft, Grand Prix, and other city celebrations. Check our website for any special traffic patterns or guidelines during these events.
Real-time wait times are available: • On our website • Through our mobile app • Via our social media channels • By calling [Phone Number]
EMERGENCY & SPECIAL SITUATIONS
In case of vehicle problems:
- Turn on hazard lights
- Stay in your vehicle
- Wait for tunnel personnel
- Do not attempt to exit your vehicle or make repairs
Commercial vehicles should: • Check height and width requirements • Have proper documentation ready • Follow designated commercial vehicle lanes